DATE RECEIVED and Date Acknowledged | Ref | NAME OF COMPLAINANT/ Representative | CONTACT (TEL/EMAIL) | Complaint Channel | NATURE OF COMPLAINT ( include summary of Complainants proposed settlement/resolution) | COMPLAINANTS REQUEST/ PRAYERS | RESOLUTION/ACTION TAKEN (indicate date of resolution | REMARKS/ STATUS | Ticket Tracking No |
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Rec:25th /11/2024 Ackn:25th/11/2024 | Wccpc- chairs | Phone call | Not considered in the first cycle of implementation of Avocado. | Wanted to be in the first Cycle of implementation of Avocado | Explained to him, that the mentioned project wi be there in the second cycle of CCIR which includes all the 11 wards appearing in the upper side of the county. | Resolved 07/ 11/2024 | |||
Rec:23/08/2024 Ackn:30/08/ 2024 | Ndanai WCCPC Chair | Appeared physical to ward office | The PCRA as a document limited most of the resilient projects hence need to revised | Requested the climate change directorate to revise it with the community | Referred to CCU complains committee | Resolved on 30/08/2024 | |||
Rec;20/11/2024 Ackn;29/11/2024 | Siongiroi WCCPC committee | Minutes | Conflict on the Fish Pond site location | Requested for the relocation of the project within the selected group | Referred to CCU Grievanve committee | Pending | |||
Rec: 14/1/2025 Ack: 15/1/2025 | BC/GRM/O19/2025 | Donald Rotich | XXXXXXXX | Phone call | Poor delivery of information | Unaware of the projects being Implemented at his Ward. | He was provided with list of the projects being Implemented | Resolved | |
Rec: 28/01/2025 Ack: 28/01/2025 | BC/GR/020/2025 | Kipngeno Kenduiywo | XXXXXXXXX | Phone call | Distribution of avocado | He wanted to be provided with avocado seedlings. | He was not one of the members of the group which benefited to be provided with the seedlings. 28/01/2025 | Resolved | |